Questions and answers

A pass is one entry at one venue, such as a gym visit, a swim or a class. Each pass has its own 8-digit code and a date it must be used by.

Each venue sets this per pass type, usually 14 to 30 days from purchase. The use-by date is shown before you pay and on the pass.

Yes, as long as the pass is unused and still valid. You get the full amount back as TrainingPass credit, which you can spend on any venue for 12 months.

Swish, card or Epassi in Sweden.

Yes. Choose Epassi at checkout to pay from your wellness benefit balance.

You only need your name and email to buy. An account keeps your passes and credit in one place.

There is no monthly fee and no setup cost. TrainingPass keeps a share of each redeemed pass (15%).

Staff type the 8-digit code into the venue portal on any phone or computer. It shows straight away whether the pass is valid, used, expired or for another venue.

Redemptions are collected in two periods a month. We invoice the period, then pay the amount to your bank account, minus the fee.

You do. Set the price, the use-by days and a maximum per order for each pass.